NAATP is not a licensing, accrediting, certifying, or policing body. We have no authority or capacity to ensure that treatment providers follow a particular code of conduct. We are a professional society of like-minded service providers who work to provide best practice care for addiction.
To ensure that NAATP members adhere to the Code, NAATP has created a complaint process that may be utilized to review ethical conduct of NAATP members. If NAATP receives a properly submitted complaint against a NAATP member, we will investigate the matter. If NAATP believes a member has violated the Code of Ethics, following a fair process and opportunity to be heard, the member may be removed.
If you have a complaint about a treatment center, we recommend the following course of action.
- Contact the treatment center.
- Most treatment facilities have an internal complaint process, and we suggest you contact the treatment center directly.
- Contact the accrediting body of CARF (Commission on Accreditation of Rehabilitation Facilities) or Joint Commission, or other accrediting body if the treatment center is accredited.
- Contact the state licensing agency. Treatment centers and their employees are usually licensed by the state in which the center resides. Contact the state licensing agency to file a complaint or to speak with someone about your concerns.
- File a complaint by contacting the Better Business Bureau
- File a complaint with NAATP.