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Making the Cultural Shift into Virtual Services

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Hazelden Betty Ford Foundation

With the onset of COVID-19, behavioral health care providers have had to adapt to a new world—one that requires limited face-to-face interaction with patients and coworkers, greater use of technology for engagement, and different demands on employees, operations and oversight. Learn from the experience of three leaders at the Hazelden Betty Ford Foundation who describe the organization’s “cultural shift” into providing virtual care and recovery support services. Presenters will discuss internal and external factors involved in the shift to telehealth care, including technology systems, internet needs, clinician training and supervision, and policy reform.
Whether you’ve been thrust into this new reality due to COVID-19 or you’ve already been providing some level of telehealth offerings, join us to explore successful strategies for strengthening and sustaining virtual services.

• Identify effective approaches for working with payers, partners and other providers in the virtual services arena
• Determine staff training, onboarding and ongoing supervision challenges and needs
• Address the shifting considerations for health care policymakers and lawmakers

Scott Palmer, Jennifer Nelson, Emily Piper

Scott Palmer, MBA
Hazelden Betty Ford Foundation
As executive director of strategic initiatives and process, Scott Palmer helps the Hazelden Betty Ford Foundation tackle complex enterprise and operational challenges. Prior to joining the organization, he worked as a chief project and development officer at a university, an executive director in a large acute-care system, and a soldier in the U.S. Army. Palmer holds an MBA as well as numerous professional certifications in project management, strategy and Lean Six Sigma.

Jennifer Nelson, MA, LADC, SUDCC, CADC
Hazelden Betty Ford Foundation
As interim manager of virtual services, Jennifer Nelson manages virtual operations for the Hazelden Betty Ford Foundation. In this role, she ensures fidelity of the clinical model, maintains proper clinical licensure in all relevant states of operation, is responsible for counselor recruitment and onboarding, and provides staff supervision. A graduate of the Hazelden Betty Ford Graduate School of Addiction Studies, Nelson previously worked as an addiction counselor on a day treatment unit.

Emily Piper, JD
Hazelden Betty Ford Foundation
Emily Piper serves as the executive director government relations for the Hazelden Betty Ford Foundation, responsible for the organization’s government affairs strategy with a focus on state and federal regulatory and public policy. An attorney, Piper also plays an instrumental role in the expansion of core business segments via government contracts and public-private partnerships. Prior to joining Hazelden Betty Ford, Piper served as the commissioner of Minnesota’s Department of Human Services.

RSVP Required
Date & Time: 
Wednesday, July 8, 2020 1:30 pm

15245 Pleasant Valley Rd, Center City, MN 55012