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Residential Program Manager

Job Description
Main Areas of Responsibility: 

Job description
Job Summary: Responsible for overall operation of a residential treatment facility for adults with substance use disorders. Provide oversight and leadership to ensure all aspects of the program meet the highest standards for ethics, compliance, and quality of care.

Job Location: Medford

Status: Full-Time, Exempt

Essential Functions:

Oversee program operations, activities, and schedules for a 24/7, 365 treatment program.
Lead a team of individuals with diverse strengths, backgrounds, and cultures.
Provide clinical supervision to CADC, CADC-R, Peer Support Specialist, QMHA, and Direct Care staff.
Provide direction and guidance to ensure individualized, evidence and research-based service delivery.
Maintain a safe and healthy, healing environment for staff and clients.
Demonstrate and facilitate consistency and reliability.
Problem-solve and adapt to changing variables, remaining calm and able to lead effectively during stressful events.
Demonstrate and ensure a high level of professionalism in boundaries and documentation.
Participate in and facilitate interdisciplinary clinical staffing.
Facilitate clinical trainings.
Work with other agency departments including Finance/Billing, QA, and Administration.
Fulfil all internal and external reporting requirements and other administrative tasks.
Communicate professionally and effectively both verbally and in writing with internal and external partners.
Participate in rotation of clinical after hours on call for residential programs.
Support individuals through the continuum of care with care coordination and case management.
Establish collaborative relationships with community partners, including Criminal Justice and Child Welfare.
Provide excellent customer service to clients and prospective clients, families, community partners and contractors.
Ensure compliance with Oregon Administrative Rules, CARF, agency policies and procedures, and professional best practice standards of care.


Medical, dental, vision coverage at no cost to employee.
Short-term disability coverage at no cost to employee.
$10,000 life insurance policy at no cost to employee. Additional coverage may be obtained for self/spouse/dependents at group rates.
PTO with graduated accrual rate that increases with length of service.
Nine paid holidays plus two floating holidays and two mental health days.
403(b) retirement savings plan with discretionary match after one year of service.
$1000 signing bonus
OnTrack is an equal opportunity employer. OnTrack does not discriminate against applicants or employees based on race, color, gender, religion, age, national origin, physical or mental disability, sexual orientation, gender identity, family relationship, marital status, veteran status, military service, employment status, or any other classification protected by local, state, or federal law.  Any person who needs accommodation to participate in the application process should communicate with Human Resources. Any employee who needs accommodation to perform the essential functions of their job should communicate with their supervisor. OnTrack will work with an applicant or employee to evaluate whether there is a reasonable accommodation that does not pose an undue hardship on the operations of their department.

Job Type: Full-time

Salary: $60,000.00 - $72,000.00 per year


10 hour shift
12 hour shift
Day shift
Evening shift
Weekend availability
Supplemental pay types:

Signing bonus
COVID-19 considerations:

All OnTrack employees must have proof of COVID vaccination. All staff wears masks when outside of private offices, or when working in location other than their private office.


Master's (Preferred)

Management: 2 years (Required)

CADC II credential (Required)
Work Location: One location

Other Information/Requirements: 

Experience and Skills Requirements:

Philosophical alignment with the agency’s values of person-centered, individualized treatment and care
Experience in behavioral health services with increasing responsibilities
Experience working in congregate living facilities or hospitals
Supervisory experience
Excellent organizational skills
Adept written and interpersonal communication skills
Ability to work independently
Excellent collaboration, teamwork, and problem-solving skills
Education/Licensure/Certification requirement:

CADC II credential required
QMHP credential
LPC licensure, or obtainable within 2 years of hire, preferred
High school diploma/GED required.
Proof of COVID vaccination.
Approved background check and drug screen.

How to Apply: 

Please submit a cover letter and resume to

Contact Information
Organization Name: 
OnTrack Rogue Valley
300 W. Main St.
State List: 
Zip/Postal Code: 
Internal Info
Business Phone: