Position Overview: Join us on our mission to help save 1 million lives and make a difference in addiction treatment and recovery. The Regional Manager directs the identification and pursuit of all opportunities that support RCA's business strategy and growth. Most significantly, the Manager will hire, train, and lead a regional team of Treatment Advocates. Continuously assess potential initiatives that promote long-term growth and increase revenue, while providing oversight and direction for all active customer accounts. Evaluate return on investment (ROI) for potential partnerships and provide status updates to senior leadership on projects.
•Direct and implement census development strategies for assigned facilities.
•Establish results-producing relationships with the referral community including physicians, discharge planners, other treatment providers, and payers.
•Educate team members and referral sources about RCA services as related to industry changes, specific clinical programs and capabilities, clinical outcomes and appropriate patient referrals/admissions.
•Hire, train, and mentor team members.
•Provide oversight to the pre-admission function.
•Source and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.).
•Build a productive pipeline and manage each phase of the sales process.
•Cultivate and maintain long term relationships with clients by delivering elite client service and engaging them by using knowledge of each industry and organization.
•Formulate sales plan to achieve monthly, quarterly, and annual sales targets.
•Develop project budgets and create proposals.
•Track all customer sales related activities in salesforce.com--set and execute follow up tasks.
•Understand and articulate RCA's full line of business offerings, capabilities, and competitive advantages, and identify and refer opportunities within each of these areas to specialist sales and client service teams to close.
•Set and manage client expectations while consulting with each client for best practices.
•Manage and control pricing and contractual issues.
Education and Experience:
•Bachelors' degree in Business, Healthcare Administration, Marketing, or a clinical field (Masters preferred).
•3-5 years' progressive experience in healthcare/addiction sales and marketing required.
•Knowledge of healthcare reimbursement and regulatory standards.
•Strong interpersonal skills, presentation, oral and written communication skills.
•Ability to work collaboratively with and influence members of the marketing and clinical teams to establish and achieve referral goals.
•Professional sales skills required.
•Leadership: Possesses the ability to train, motivate, lead and influence a highly effective sales team.
•Listening, Understanding, and Responding: Effective and articulate communicator.
•Customer Service: Demonstrates concern for meeting internal and external customer's needs in a manner that provides satisfaction for the customer within the resources that can be made available.
•Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
•Work Environment: Works in a professional environment including professional offices, clinics, hospitals, or out-patient facilities.
•Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
•Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.