Gateway Foundation, Inc. is a national, non-profit organization committed to serving individuals with substance use and mental health disorders. Gateway is a growing organization dedicated to making a difference with over 1,300 people in six states; we serve over 30,000 individuals a year.
GENERAL SUMMARY: Promotes substance use treatment services and programs to engage potential clients; explains Gateway’s background and philosophy, completes intake screenings and assessments, evaluates clients’ needs, determines appropriate program placement, and completes related forms and records. Maintains collaborative working relationships and regular communication with referral sources to plan and coordinate services, and resolve potential barriers to effective treatment.
PRINCIPAL DUTIES AND RESPONSIBILITIES: (The following duties and responsibilities are all essential job functions, as except for those that begin with the word "May.") 1. Engages potential clients, explains Gateway programs, treatment options and requirements to potential clients, and completes intake screenings.
2. Evaluates appropriateness of available treatment options to ensure proper placement. Completes assessment of needs or required services, and identifies and counsels clients on most suitable treatment options in consideration of needs, available resources and payment options.
3. Completes required paperwork related to screenings, intakes and assessments in accordance with established standards and time frames
4. Promotes Gateway programs to hospitals personnel and develops appropriate contacts to enhance opportunities for future referrals. Explains program background, philosophy, and treatment options; and arranges facility tours for referral sources.
5. Maintains cooperative working relationships and regular communication with referral sources to plan and coordinate treatments and services, relay information on case progress, respond to questions or concerns on program services or options. Participates in various collaborative projects and meetings with current and potential referral sources to facilitate outreach objectives.
6. Identifies and evaluates trends and patterns of referrals, and participates in program/process improvements to enhance referral outcomes. May work on special projects to establish linkage agreements or joint ventures with referral sources, as assigned.
7. Performs initial case management in order to facilitate program admission and retention; which includes encouraging and motivating clients’ participation and commitment to treatment, directing clients to additional services as needed, following up with various agencies and insurance carriers to resolve problems or questions related to admissions, following up on appointments missed by clients, and so forth.