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Engagement Specialist - Chicago Independence

Job Description
Main Areas of Responsibility: 

Gateway Foundation, Inc. is a national, non-profit organization committed to serving individuals with substance use and mental health disorders. Gateway is a growing organization dedicated to making a difference with over 1,300 people in six states; we serve over 30,000 individuals a year.

GENERAL SUMMARY: Promotes substance use treatment services and programs to engage potential clients; explains Gateway’s background and philosophy, completes intake screenings and assessments, evaluates clients’ needs, determines appropriate program placement, and completes related forms and records. Maintains collaborative working relationships and regular communication with referral sources to plan and coordinate services, and resolve potential barriers to effective treatment.

PRINCIPAL DUTIES AND RESPONSIBILITIES: (The following duties and responsibilities are all essential job functions, as except for those that begin with the word "May.") 1. Engages potential clients, explains Gateway programs, treatment options and requirements to potential clients, and completes intake screenings.
2. Evaluates appropriateness of available treatment options to ensure proper placement. Completes assessment of needs or required services, and identifies and counsels clients on most suitable treatment options in consideration of needs, available resources and payment options.

3. Completes required paperwork related to screenings, intakes and assessments in accordance with established standards and time frames

4. Promotes Gateway programs to hospitals personnel and develops appropriate contacts to enhance opportunities for future referrals. Explains program background, philosophy, and treatment options; and arranges facility tours for referral sources.

5. Maintains cooperative working relationships and regular communication with referral sources to plan and coordinate treatments and services, relay information on case progress, respond to questions or concerns on program services or options. Participates in various collaborative projects and meetings with current and potential referral sources to facilitate outreach objectives.

6. Identifies and evaluates trends and patterns of referrals, and participates in program/process improvements to enhance referral outcomes. May work on special projects to establish linkage agreements or joint ventures with referral sources, as assigned.

7. Performs initial case management in order to facilitate program admission and retention; which includes encouraging and motivating clients’ participation and commitment to treatment, directing clients to additional services as needed, following up with various agencies and insurance carriers to resolve problems or questions related to admissions, following up on appointments missed by clients, and so forth.

Other Information/Requirements: 

• Bachelor’s degree in psychology, social work, counseling substance abuse counseling or a closely related field.
• Advanced communication skills; and knowledge of substance abuse counseling techniques and option
• substance abuse certification (CADC) or license required
• Ability to complete intake assessments and related documentation, evaluate potential clients and appropriate program placement, and explain treatment options, at a level normally acquired through two to three years progressively more responsible experience in the substance abuse field.
• A current and valid driver’s license, current automobile insurance, and reliable transportation, in order to travel to various locations to conduct assessments and meet with potential clients. Competitive Compensation and Benefits: Gateway Foundation values its employees and provides an inclusive and diverse work environment where dedicated employees can make a difference.

Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

How to Apply: 

Email your resume to

Contact Information
Organization Name: 
Gateway Foundation
Chicago Independence
State List: 
Zip/Postal Code: