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Assessment Counselor (Telehealth option available)

Job Description
Main Areas of Responsibility: 

Are you seeking meaningful work and a balanced life? Is it rewarding to you to give patients hope and to save lives? If so, then Serenity Lane is the right place for you!

We are looking for a full-time Assessment Counselor to join our team of mental health professionals. This could be is a Telehealth position for individuals based in Roseburg, Albany, or the Greater Eugene, OR area .

Assessment Counselors are the first points of contact for our patients and are responsible for conducting assessments and guiding individuals through the evaluation process. They are welcoming, compassionate, professional, informed, and accurate.

Main Job Functions:
• Gather and record pertinent information from caller
• Complete comprehensive ASAM assessments, determine SUD diagnosis & level of care need, make treatment recommendations, and provide full risk assessment.
• Provide information to callers regarding services, business office procedures and referrals.
• Direct to appropriate program/service or referral
• Complete and route all records, accurately
• May be assigned inquiry call coverage
*This position would include completion of both scheduled and immediate ASAM assessments.*

• Current CADC I certification or ability to obtain one within 6 months of hire, required
• Prior Customer service experience and computer proficiency, required
• Excellent phone skills to establish therapeutic alliance with caller, a must
• Ability to identify and properly address crisis situations following established protocol, desired
• Familiarity with medical records software, ASAM and DSM-V criteria, desired
We are looking for professionals who are great listeners and can easily establish rapport and therapeutic alliance with callers in a fast-paced work environment.

About Serenity Lane:
Since 1973, Serenity Lane a recognized not-for-profit organization, has been helping people find recovery from addiction in the Pacific Northwest. With a specialty and residential treatment program in Coburg, OR, and nine outpatient facilities in Roseburg, Eugene, Bend, Albany, Salem, and Portland (SW and SE), our team members are passionately engaged in providing safe, quality and best in class residential and outpatient care to patients through the process of admissions, detoxification, and addiction treatment.

Drug Free Workplace (free of substances of abuse including Cannabis THC).
Pre-employment drug screen and criminal background check will be required.
Equal Opportunity Employer.
COVID-19 considerations: As part of the healthcare sector in Oregon and Washington and the Governor mandates, in order to be qualified for employment at our organization, final candidates to staff, clinical, volunteer, student employee positions and contractors, must be fully vaccinated or receive an approved exemption. Being fully vaccinated means that an individual received both doses of a FDA authorized or approved two-dose COVID-19 vaccine, or one dose of a FDA authorized or approved single-dose COVID-19 vaccine, AND at least 14 days have passed since the individual’s final dose of COVID-19 vaccine. Exception forms will be available after successful completion of the interview process.

Other Information/Requirements: 

Working at Serenity Lane offers the opportunity to collaborate with exceptional professionals on making a difference and improving the quality of life of our patients and their families, and in some cases, saving lives. We believe in a team approach to our patient care and provide support for working within an integrated office that provides SUD, MAT, mental health, and psychiatric services.
In addition to a comprehensive compensation package which includes health and wellness benefits (medical, dental vision), time off benefits (paid vacation and sick time), and financial security benefits (403(b), life insurance, education assistance), you will be joining a supportive and collaborative culture fostered by leaders and colleagues who are available, open and invested in the success of their teams and therefore the success of their patients in their journey of recovery.

How to Apply: 

Please e-mail, your resume and cover letter to:
or Fax to:
Subject: ACounselor candidate

or Mail to:
Assessment Counselor Candidates
Serenity Lane
PO Box 8549
Coburg, OR 97408

Contact Information
Organization Name: 
Serenity Lane
1 serenity Lane
State List: 
Zip/Postal Code: